At Xavi Photos, we are dedicated to delivering your photography gear securely and reliably. We strive to make your shopping experience seamless from checkout to delivery.

Order Processing
All orders are processed after confirmation. You will receive an email notification confirming your order details. Please ensure that your contact and shipping information is accurate to avoid delays.

Shipping Confirmation and Tracking
Once your order is processed and shipped, we will send you a shipping confirmation email that includes tracking details. You can use the tracking information to follow your package’s journey until it reaches your doorstep.

Shipping Carriers
We work with trusted logistics partners to ensure safe and timely delivery of your purchases. Carriers may vary based on your location and product availability.

Delivery Address Information
Please ensure that the delivery address you provide is complete and accurate. We are not responsible for delays or losses resulting from incorrect address details.

Damaged Packages
If you receive a package that appears damaged or tampered with, we recommend not accepting it and immediately contacting us at [email protected]. We will work to resolve the issue promptly.

Lost or Missing Shipments
If your order is marked as delivered but cannot be located, please notify us within 3 days of the delivery date. We will initiate an investigation with the carrier and take appropriate action.

Order Support
If you have any questions or concerns about your shipment, feel free to reach out to our customer support team at [email protected]. We’re here to assist you every step of the way.